Avalon Communities
Reviews and Complaints
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Verified Reviewer | Maplewood, New JerseyAvalon Communities - Apartment Rental Review from Maplewood, New Jersey
My apartment is infested with fleas
So when i first moved to this community(eaves at washingtonian center) I experienced a lot of issues with my apartment for example: centipedes, spiders, ants, and fleas. My 16 year old daughter has suffered over 400 bites due to this matter.
I have told the community about this issue and brought them doctors notes explaining the issue. They took their sweet time doing anything. until i contacted my local housing authority in Montgomery County, Maryland. Is when they decided to do"what they call is their attempt to correct the issue".
I got fed up and decided to obtain a lawyer to assist me out of my lease and to help me obtain money for damages/ pain and suffering, I'm losing all my furniture due to this issue, instead Avalon Bay made me look a liar. They made false dates and statements. Instead of my lawyer helping me they put my lawyer against me. No need worry off to the district court i go im not giving up.
My daughter is suffering because of this awful community!!!!!!!!!. Beware never rent at any of these awful communities ran by Avalon Bay.
Not to forget they had my lawyer come up with a letter stating they will break my lease but i have to lose my rights in taking legal action against them. Guess what i am not signing anything.
Preferred solution: Full refund
Move Out Hassle
The main reason I am writing this review is to let all current tenants and prospective tenants know about the pathetic experience I had after the move out.
I moved out of the apartment on Sep 15th and even after a month, I have not received the final move out bill. I called the leasing office and they told that they are not the right people and asked me to reach out to Avalon Bay customer care. When I talked to customer care, they told that they forwarded the final notice to a different address and assure me that they will send it through email. But I haven't received it till now. On Nov 12th, a collection agency called me and told that my account is in collection and want me to pay the entire balance. When I told that I haven't received the final notice, they informed me that their primary task is to fulfill the collection and there is nothing much they can do. They also threatened me that if I did not pay the balance amount, they will report it in my credit and renters history. They mentioned that the damages are mainly in carpet and painting. The carpet damage is caused by Eaves staff only when they did a *** plumbing work which screwed up our stay for almost a week. I have reported this to the leasing office and they have all documents and photos of the damage. I tried to call Eaves leasing office and Avalon bay customer service and they told that they are helpless as it is now in collection. The FUNNY thing is that even after all these discussion, I STILL don’t have the move out notice.
I don’t want to have this *** impacting my history and don’t have much time to follow up, so I paid the balance amount in full. I am looking for some options to raise my case now.
Avalon Employee moving my money into Shrewsbury Housing paid column making it appear I underpaid
Worst company you can rent at.
My dog breed has been added to a restricted list. Only in NY
Preferred solution: They need to take case by case and not discriminate on a breed. Also the Leasing Agent needs more training, she was nasty herself
Phantom Fees and fines for unpaid phantom fees
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible service, greedy and dishonest
After three and half years of going back and forth, and a fantastic amount of help from several of my lawyers friends - Avalon Communities Inc. decided that I still owed them money even though they couldn't seem to give me a straight answer of why I owed them anything....
Company still unreasonable, had to get several lawyers. Ridiculous, will never do business with this company again.
Finally, I got tired of the run around and started taking pictures to document issues, such as, no hot water, laundry room sewage spill allowed to sit for months, sewage spill in the garage area, broken appliances, a/c not working, heater not working, and so on.
Management wrote to me and stated that I had given proper notice to move out early. Fast forward a couple of months and I get a collection agency contacting me for accelerated rent? I complained and showed documentation for everything including the professional cleaning crew that cleaned the room. Avalonbay Communities Inc. stated that they would remove the damage charges. This confused me as their collection letter mentioned nothing of damages. After many letters back and forth, Avalonbay Communities Inc. stated that they were sorry I had so many problems but I still owe them money. For what, the service you didn't provide?
As the management decided to be completely unreasonable, I decided to notify every single state and federal government agency of every one of the documented issues I had that may be a violation of state/federal laws.
They have dinged my credit and they remain the one and only mark on my credit report.
I have found the management to be completely unreasonable at every step of the way - would never do business with the company again.
Rapped!!! I reiterate, Rapped with Fees!
Avalon Communities - Cleaning Fee Review from Huntington, New York
Home Inspection Review
WARNING: Don't move into Avalon Bay communities!!!!!!!!!!!!!!!!!!!!!!!!!!!
Avalon sent may deposit almost 2 months after moving out.
AvalonBay billing for bogus fees
These are scumm lords for sure. I had a preliminary move out inspection during which the maintenance man wrote down that everything was in great shape and nothing was damaged; the carpet needed replacing because it was more than 5 years old and would be replaced not at my expense but as required because of age.
Lo and behold i get a bill for carpet replacement and for supposedly replacement of vinyl [which the guy at inspections said was in good shape] and on top of that they threw in cleaning and trash disposal charges. I knew to take pictures of the apartment before i moved out and it was in very clean condition and they say it was not?
let them try to sue me those scam bags! I am writing to the BBB on them!
Collection Agency Charges for Apartment's Prorated Rent Twice
I was nervous about Avalon Brandemoor the second my girlfriend and I read the bad reviews online. I've seen some bad reviews before, but let me just say that these reviews were mortifying for us to read. The information made my girlfriend and I change our minds about living at Avalon Brandemoor (in Lynnwood, WA). I proceeded to move out within my 30 day guarantee just like the lease allows, clean the apartment perfectly (the maintenance professional complimented me and told me about the horror stories he had seen before), and go through all the motions to make sure I was payed in full with no loose ends. Within a week I was moved into another location, and I was feeling more comfortable. By the end of that month, I had payed my final statement.
Little did I know how badly this company was going to try abuse us.
BUYER BEWARE: AVALON'S MANAGEMENT WILL TRY TO RIP YOU OFF ANYWAY POSSIBLE. JUST BECAUSE THERE ARE PROVISIONS IN THE LEASE (30 DAY GUARANTEE), DOES NOT MEAN YOU ARE SAFE. In fact, I believe they tried to rip us off purposefully, because we moved out within the 30 day guarantee (attempting to recover their "losses").
Avalon's management hired a collection agency to charge me an extra $350 for prorated rent. There was no telephone call, no email, and no letter in the mail attempting to contact me first. They went straight to a collection agency, who was the first person to contact me. This puts an extreme amount of stress on the consumer, considering the collection agency can put freezes on your credit and affect your credit scores VERY GRAVELY. When I say Avalon's management, I mean Avalon Headquarters on the east coast in Arlington, Virginia. None of this was done by the apartment complex in Washington, THIS IS THE WAY THEY MANAGE THEIR ENTIRE BUSINESSES THROUGHT THE U.S.
I was outraged by this, because they certainly were in the wrong. My 30 day guarantee was in the lease, and they HAD ALREADY CHARGED ME for the prorated rent. I contacted a lawyer through the company I work for (a well to do engineering firm that shall not be named) and I was told that I could pay $1000 - $2000 for a day in DISTRICT COURT IN FRONT OF A JUDGE, or I could pay them off. And because they had hired a collection agency, those were my only two options. Now it all makes sense to me. Avalon's management purposefully did not tell me anything, purposefully made me believe I was all set for 3 months, and purposefully charged me $350 extra just because they wanted to make money, and knew that they could get away with it. They've clearly done this before, knew how to do it correctly (most stress on the consumer possible), and are clearly going to do it again. PLEASE DO YOURSELF A FAVOR, DON'T LIVE HERE.
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What do you mean it's predominantly section 8? I was thinking of moving here.