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Avalon Communities Phone Numbers and Emails

Customer Service Number:

  • (703) 329-6300
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Avalon Communities Emails:

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Avalon Communities Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Avalon Communities is 7033296300.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Avalon Communities may ask you for the following information to identify you as a customer: first and last name.

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Contact Information

Avalon Communities Website:

Avalon Communities Help Center:

Corporate Office Address:

AvalonBay, Inc.
671 N Glebe Rd, Suite 800
Arlington, Virginia 22203
United States

Avalon Communities Rating Based on 84 Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

How Good is Avalon Communities's Customer Service?

Jacquilyn Tgc
Jacquilyn Tgc
Feels Disappointed | Jul 19, 2024

There is a person in the office named Jared. I attempted to possibly speak with Kim. He stated she’s in meetings all day. I said okay. May I leave a message for Kim to call me. He asked why? I told Jared that this was not my first attempt to speak with Kim. Jared then proceeded to say very kurt like. She doesn’t have time for me. Jared told me that is why he’s there. Just not warm and friendly, Jared seemed put off. Wouldn’t even open the door. I had something to share with Kim only. Jared again told me no.?
This isn’t good customer service. I lived in many apartments of Equity and never was treated like I was no one that mattered. Kim too for that matter. She makes it impossible to get a hold of. I do however, love Ashley. Thank you for looking into this matter. Lorraine Walters
Oh, and the landscaping is poorly taken care off.
.

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Rogerio Imw
Rogerio Imw
Feels Disappointed | Mar 20, 2024

Such a worst leasing office

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gerald s Mwc
gerald s Mwc
Feels Neutral | Feb 23, 2023

I event received a city of mt ,ease or else b=number to establish online accountGerald Subar, 112.
Thank you,

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Derotha Aah
Derotha Aah
Feels Satisfied | Dec 01, 2022

Was getting issue with ID verification as a guarantor
Issues was resolved the same day. I was assisted with a process at Leasing office. on a site
Customer service was supportive and helpful

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Summary of Avalon Communities Customer Service Calls

192 TOTAL
CALLS
01:03 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Avalon Communities?

Payments and Charges Question:

  • “1 day delay in payment”
  • “Monthly charges”
  • “Dispute”

Product/ Service Question:

  • “Complaint about management”
  • “Broken lease”
  • “Complaint”

Request for Information Question:

  • “Lease information”
  • “Health and safety concern with my residence.”
  • “I requested numerous items to be repaired or removed in my apartment and now I am getting threatening notes about removing my personal property and vehicles someone needs to call me back ASAP please”

Staff Question:

  • “Issues with current staff”
  • “Customer service”
  • “Terrible Service”

Account Question:

  • “Account”
  • “Forgot keys”
  • “Locked out of apartment”

Website/ Application Question:

  • “Your property in the arts District in Los Angeles application for Tenancy”
  • “Application”
  • “Application Issue”

Refund Question:

  • “Guarteed Refund Was Never Recieved”

Activation/ Cancellation Question:

  • “Cancel vacate”

Employment Question:

  • “Employment verification”

Other Question:

  • “Problem in apt either termites or ants”
  • “Would like to move into another apartment in the building”
  • “No he podido pagar la renta del apartamento 311”

Compare Avalon Communities Customer Service To

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