Kay W Ixw

Fraudulent and unauthorized charges

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I rented the community room for a baby shower and was fraudulently charged for overage without consent. DO NOT USE THIS SCAM COMPANY.
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Loss:
$200
Cons:
  • Awful

Preferred solution: Full refund

User's recommendation: DO NOT WORK WITH THEM

Beverly T Sey

Little to no elevator service in 2 years!

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Were aware of the elevator issue is all you get. No one has a solution. Too afraid to get tough with the elevator company.
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User's recommendation: Make them show you the elevators in bldg 5

Satish K Qhz

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Verified Reviewer
| map-marker Orlando, Florida

No response from Avalon Eaves management at Pleasanton, CA

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I am an ex-resident (Account#CA019-610-I313-14) of Eaves Pleasanton, CA. I vacated that community on 31 May, 2022 and have an issue with PGE billing which I am trying to sort out with management of that community. I have kept many emails so far but none got replied. I am sending emails to both Priorresident@***.com and Amanda_Youngblood@***.com. There are serious issues with management here and want to escalate this until my emails get reply and my issues are sorted out.
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Loss:
$700
Cons:
  • Poor management and customer service

Preferred solution: Full refund

User's recommendation: Big NO

Desiree S Fhb
map-marker Wharton, New Jersey

Current Resident- Fines, not hot water, no heat, High rent

Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 2
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 3
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 4

Since moving into Avalon of Wharton we have had no hot water, no ac and no heat many times of the course of the 2 1/2 years! Currently during Thanksgiving with 3 kids with step and the flu I am five days and counting without hot water!

I requested a vendor be called and the tell me the will call them for Monday! On top of that we are receiving random fine for parking. They are not consistent nor do they have a process. It is at the discretion of the front office staff to add $130 fine when they feel like enforcing the rules of parking.

There is no notice of the date or time or where the vehicle is parked! They have miss charged me many times! When you go to speak to the office staff they about the charge, they do not make eye contact and say it's in your lease, I can charge you. The parking garage is a disgrace and is very embarrassing to being guest through there.

Dog urine, cigarette trash, spills near the garbage can that smell awful. My husband's bud has been stolen. Not once has this community taken responsibility for any faults, but feels free to find me and leave me without necessities like hot water or heat!

I have a 3 bedroom and pay, 2650 a month! This is the most horrible experience I have had.

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Loss:
$800
Cons:
  • All

Preferred solution: Price reduction

User's recommendation: Do not rent here, they j to want money. No one to complain to. It will be the next projects. Weed smell in the hallways.

gerald s Mwc

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Verified Reviewer

Account

amount due still not broken down nor cashiers check reflected in amount due. Please review online due amount.
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Preferred solution: Price reduction

Kimberly I Lnk
map-marker San Jose, California

Application

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I had some issues with the web site but everyone was very kind and responded quickly. Also I had some questions regarding my application and I also got a quick response from the staff at Avalon. Very professional. Thank you
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Yue

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Verified Reviewer

Horrible Customer Service

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Avalon Park Crest has the worst leasing office/specialists ever. No one works there really care about the customers.

They don't even treat you with basic manners and respect. One day I was asking for help from the leasing office and I was humiliated and bullied by an agent. She yelled at me and asked me to get out of the office. She didn't even dare to give me her name and the contact info of the manager.

Funny thing was that I finally found the contact info of her manager and filed a complaint, and then I just got no response. I also called the customer service of AvalonBay Community, and no one ever answered or returned my call. Now I understand where the attitude came from -- it's how they run the office. Once they got you as a resident, they no longer care about your rights, and no one gives a damn.

There are tons of apartments around with better customer service with a bit higher rent, but it's worth it. (Plus the maintenance team is really nice, which makes sense because it's a separate system from the management)

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Preferred solution: Apology

User's recommendation: Avoid this place

Jennifer M Mko

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Verified Reviewer
| map-marker Los Angeles, California

To review

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Avalon Communities - To review
Avalon Communities - To review - Image 2
Horrible customer service, maintenance, sanitation etc. need my payment history for my unit 112 sent to corofino5@***.com and a call 805-807-****
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Loss:
$30000
Cons:
  • Does not care about the health and safety of their tenants

Preferred solution: Full refund

User's recommendation: Don’t ever lease at a Avalon

Kristina A Hbl

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Verified Reviewer
| map-marker Woodland Hills, California

Terrible customer service

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My car was broken in in the parking garage of Woodland Hills apartment and I got rental car and hanged my parking card on it . I parked next to my assigned parking for an hour. The parking next to mine is vacant, its been vacant for over 6 months. My car got towed without even reaching out to me and leaving a note on my car,
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Loss:
$290

Preferred solution: Full refund

Art M Ugh

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Verified Reviewer
| map-marker San Jose, California

Illegal harrassment

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Today I filed an SCC whistleblower 81 page signed affidavit outlining the illegal activities known to Avalon bay, that include purchasing of illegal Google reviews. Fraud in the application and lease approval. Descriminstion california wide against south Asians by Hispanic property manages, crimes against tenants to coerce tenants to sign unfair lease agreements including breaking into apartments, illegally towing them, filing false civil harassment suits and filing unlawful unlawful detainer actions,

One scheme in particular involves intrinsic fraud from the procurement of fraudulent signatures of process servers supplied by RICO classified long time partners and legal services companies who for profit provide the false documents. Your california law firm partners with these firms and pays for fake documents as part of their illegal scheme of winning fake unlawful detainees through extrinsic fraud, filing proofs of service in courts without serving the tenants. Im most every case, and in specific cases of attorney on retainer for Avalon, 100% of cases in a three year period are won by default, through the use of this scheme.

For example Dana r wares, attorney for KTS, 100% of all cases in Santa Clara county over the past three years, were won as unopposed.

The significance of 100% win by unopposed, is that the percentage cannot be replicated anywhere in california history for any one year period, and wares ratio win is for three years.

This pattern was discovered among many more patterns of fraud, involving Avalon bay.

There is major insurance fraud, fraud in the court. Fraudulent use of civil harrassment secured by sunburned purjery gotten by KTS attorneys who turn Avalon bay employees into perjury in order to get civil harassment orders as partner lawsuits to unlawful detainees.

Avalon bay employees act out on the advise of attorneys to harass tenants through theft, vandalism, false reports made to police, child protective services, and they call in and have cars towed illegally.

These acts cause losses, and while the criminals go unprosecuted ,tenants are stuck with filing claims with their insurance company.

The requirement for carry insurance then becomes loss prevention for the scaling bay employee to acts in the advise of the law firm, who tells employees they will be held harmless, since the insurance pays the claims.

When the insurance agencies learn that the crimes that result in losses are committed by employees at the advise of Avalon attorneys. Lawsuits will follow.

There are six avenues of crimes which could be classified as RICO and those were outlined to the SCC.

Ive given all the information to this contact address numerous times. The fraud goes unchallenged because of collusion. Know this

I am actively fighting off my second round of eviction and fake harassment suits. One of your employees was fired, there are three left to go. You will fire them with out my ask, thats where the evidence will go, or you could handle your business legally. But there is no chance if that. So Im going forward with evidence that will probably get you fired too.

Between now and them, smug employees will falsely accuse me of an act and Ill be arrested. Those with leverage use it.

My leverage wins and your continued harassment only burns you deeper layer.

In the mean time your employees are giving the gate passcodes to thugs who get past the security of the gates and steal. Vandalize and harass.

KTS will not be your law firm in california soon. The PR fallout will force that issue, and youll have no choice

Covid has open the states case history files to citizens and documents are free to view and download.

That access and my research into your cases prove the fraud, and price corporate knows about it.

Thats why the California state BAR, DOJ, irs, insurance commission and the SCC and your *** little system of *** tenants in state court. Wont work.

My cases are in federal court and Im teaching all defendants who are targeted how to do the same.

Federal court will ultimately cost the corporations hundreds of millions.

Do, for not helping me and leaving me to get *** by your california law firm, Im going to *** you straight back and get anyone fired who broke the law.

And your fake Google reviews you purchase. Youre about to be double ***

View full review
Loss:
$6000
Cons:
  • Bad maintenance service
  • Fire alarms non stop
  • Extra charges

Preferred solution: Full refund

User's recommendation: Rent elseehere

1 comment
Jennifer M Mko

I would like to speak to this individual as I have the exact problems. 805-807-****

Anonymous
map-marker Boca Raton, Florida

Bait and switch with amenities

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When touring the property as potential residents, we were shown the beautiful clubhouse, and told it was a great place to have game nights in the game room, get-togethers in the lounge, conduct business in the conference room, etc. this was in September of 2021, when Covid was in full swing.

The leasing office, by the way, was also occupying one of the large resident lounge areas, behind locked doors, because of Covid. That huge room is still off limits to residents, and another resident lounge is also closed because of Covid. When we moved in, we quickly found out that the clubhouse amenities are only open when the leasing office is open; thereby making it off limits during evening and most weekend hours.the gym and package room, however, are wide open behind doors that are never locked, and our package room is notorious as a place where anyone, including people who dont live here, can enter and exit freely.

If Covid is such a concern, why is the clubhouse off limits, but the gym, where people sweat and breathe heavily on machinery that is so close together, not a concern? When speaking with a rep at the company, there was no definitive answer, and we feel completely taken.

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User's recommendation: Ask the right questions.

1 comment
Shelley P Jvu

They don’t get right back to you I’ve been at us now for over an hour Wayover an hour has sent numerous emails and still have no answer to my question about my unique special number for the 40% off deal as a welcome gift

Lisa L Ofb

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Verified Reviewer
| map-marker Boston, Massachusetts

Complaint of noises

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I went to the Ava Theater district staff many times over past 4 weeks about my neighbor making unacceptable noises. They just ignored. I am loosing sleep over this. This neighbor working out with their gym in their unit banging weights make graining noises all afternoon well into 3 am or longer.
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Preferred solution: Make it clear to neighbor this banging is unacceptable needs to stop. I will take legal action if this continues

User's recommendation: I won’t recommend anyone to move here.

1 comment
Guest

Same with 780. They claim there is nothing they can do. Unacceptable

Rachelle s Ypj
map-marker New York, New York

REFUSE TO RENT TO LOW INCOME PEOPLE

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Hi I would like to know how can a person be placed on all three income guidelines for an affordable unit at the Avalon Bay communities? Im confused as to how I can be added to each one although I dont gross $100,000 a year so how can I be offered an apartment unit that well outside of my income so basically Im offered nothing but illusion. Im getting an attorney and starting a petition to hopefully find others who have met the same fate. This is housing discrimination at its finest. Im hoping to be able file a class action lawsuit so that those people who are told an affordable unit is available but that its never approved. Sounds like DISCRIMINATION TO KEEP CERTAIN PEOPLE OUT OF THIS NICE LUXURY PROPERTY.
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Cons:
  • Pretend to accept low incone renters
  • Fraudulent activities

Preferred solution: Rental units for low income people

User's recommendation: KEEP ALL INFORMATION DOCUMENTED

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

Read full article
Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

Cathy S Rug
map-marker Cockeysville, Maryland

Maintenance

I completed a maintenance request but the website would not let me submit it whenever I hit the submit button nothing happened The issue that I am having is that my icemaker is not functioning properly it only makes a couple cubes at
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Pricilla Wap
map-marker Tampa, Florida

Rude person running patch crew Satellite Bay

We were never notified about secondary treatment on community roads, we received only one notification. She was pounding on the window and scared my domestic partner Petronella Kraus at lot 17I showed her the Doorbell which she claimed she tried but no ring inside. She came back 5 minutes later yelled to her loudly demanding she leave with her car or be blocked in. She did not tell her where to park but said " I don't care if you park 10 miles away" Nor did she instruct her where to park or how to get out. She did have to run errands. Why can't you hire people who treat park residents with courtesy and politeness? Sincerely David Marshall.
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Anonymous
map-marker Falls Church, Virginia

Delinquent Work Requests

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Submitted work request on 6/28 for broken dryer, its 7/14 and the maintenance tech missed another appointment. Have contacted the maintenance manager to no avail and the front office is absolutely no help as they push you to the maintenance department. I pay well over $2k a month at Tysons Corner and do not receive the quality I expected. You may want to look elsewhere because the six months i have lived here has been one big work request.
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User's recommendation: Keep looking, you'll find a worthy apartment

About

Summary

AvalonBay Communities, Inc. is a provider of high-quality apartment communities in the high barrier-to-entry markets of the United States. Company develops, redevelops, acquires and manages these types of apartments. San Jose, California; San Francisco; Shelton, Connecticut; Boston, Massachusetts; Chicago, Illinois; Newport Beach, California; New York, New York; Woodbridge, New Jersey; Virginia Beach, Virginia; and Seattle, Washington. Has holds interest in many apartments communities and operates more than 50,000 housing units. AvalonBay works in the Northeast, Mid-Atlantic, Midwest, Pacific Northwest and Northern and Southern California regions. Company started its business in 1978 and it is headquartered in Arlington, VA. AvalonBay also has offices in San Jose, California; San Francisco; Shelton, Connecticut; Boston, Massachusetts; Chicago, Illinois; Newport Beach, California; New York, New York; Woodbridge, New Jersey; Virginia Beach, Virginia; and Seattle, Washington.

Avalon Communities reviews and complaints

Avalon Communities is ranked 237 out of 1954 in Real Estate category

Area Served

USA

Payment Methods

VISA

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