Anonymous
map-marker Hollywood, Florida

Bilt payment

Administration of Avalon Miramar Park Place Residential

From: Ernesto Alonso

Dear Sirs,

I am compelled to express my strongest objection to the $2,000 charge applied to my account for an alleged cleaning due to humidity levels supposedly outside the permitted range in apartment 4205. This charge is without factual basis or legal support, as I will detail below.

Proven Facts 1.

Humidity Conditions in Apartment 4205: During the visit by the mold treatment specialist, I was informed personally that all inspected areas in apartment 4205 had humidity levels within normal parameters, even though the terrace door was open following medical advice to ventilate the apartment due to high mold contamination. I have video evidence showing the specialist confirming that the test results were normal, verifying that no breach of authorized humidity standards occurred. 2. Consistent History of Compliance: Over nearly three years as a tenant in this complex, both in apartment 4305 and later in 4205, I have consistently maintained humidity levels within the prescribed limits.

If this were a problem due to my conduct or negligence, the previous apartment (4305) would have exhibited similar issues; however, no such problems were ever reported, demonstrating that the source of the problem is not attributable to my use of the property. 3. Systemic Mold Contamination Issue: Several apartments within this block, particularly those facing the lagoon, have experienced similar mold contamination issues, indicating a systemic problem related to the propertys structural and ventilation characteristics, not the actions of individual tenants.

Legal Grounds and Relevant Case Law 1. Federal and State Law Requirements for Habitability

Under Chapter 83, Section 51 of the Florida Statutes, which governs residential tenancies, property owners and administrators are required to maintain rental units in a habitable condition.

This includes providing premises that are free from defects affecting the health and safety of the occupants. Mold contamination and improper humidity levels directly violate this obligation, exposing tenants to significant health risks such as allergies, asthma, respiratory infections, and other serious health concerns.

Furthermore, the Federal Warranty of Habitability Doctrine, as interpreted by various courts, establishes that landlords must ensure that rental properties are fit for human habitation. This duty includes addressing and preventing conditions such as mold, which is known to be hazardous to health. 2.

Legal Precedents Holding Landlords and Administrators Accountable

There are numerous cases where courts have found landlords and property administrators liable for failing to maintain properties in a habitable condition, thus supporting the tenants rights against unjust charges: Brooke v. Homeward Residential, Inc. (2017): The court found in favor of the tenants, ruling that the lack of proper maintenance and exposure to mold constituted a violation of the obligation to maintain properties in a habitable condition, imposing substantial penalties on the administration for negligence. Park v.

Hoffmann (Florida, 2019): The court held that the property administration was negligent by failing to adequately address mold issues, which resulted in health damages to tenants. The court mandated compensation for the affected tenants, reinforcing the principle that landlords are responsible for ensuring safe living conditions. Krebs v. Canyon Lake Property Owners Association (California, 2020): In this case, the court determined that the administration breached its duty of care by failing to promptly remediate mold conditions, leading to significant compensation for the affected tenants.

This decision underscores the administrations duty to ensure that property conditions do not pose health risks to the occupants. Castle v. Barrett (Texas, 2021): The court ruled that the administration could not transfer the responsibility of structural or systemic issues to the tenant, especially when these issues impact multiple units in a complex. This precedent makes it clear that landlords cannot unfairly impose maintenance-related costs on tenants when the issues are beyond the tenants control.

Barrett v. Lipscomb University (Tennessee, 2019): The court found that the property owner failed to maintain the property in a habitable condition by not addressing mold contamination and awarded damages to the tenant. The decision emphasized the landlords duty to provide a safe living environment, free from conditions that could harm tenants health. 3.

Non-Transferability of Maintenance Costs to Tenants

Federal and state laws, including the Uniform Residential Landlord and Tenant Act (URLTA) adopted by many states, prohibit landlords from passing on the cost of repairs or maintenance necessary to address structural or inherent problems in the property to the tenant. This doctrine has been consistently upheld in numerous court rulings: Javins v. First National Realty Corp. (D.C.

Cir. 1970): The court established that tenants have the right to a habitable residence and that landlords are obligated to repair and maintain rental properties. This landmark case clarified that tenants could not be held liable for repairs that are the landlords responsibility under the implied warranty of habitability. Marini v.

Ireland (New Jersey, 1970): The court found that landlords must bear the costs of repairs necessary to maintain a habitable condition, reinforcing that tenants cannot be charged for conditions that are beyond their control and responsibility. Green v. Superior Court (California, 1974): This case reaffirmed the principle that landlords must provide habitable living conditions and cannot pass repair costs onto tenants for issues related to the propertys habitability. Knight v.

Hallsthammar (California, 1981): The court emphasized that the landlords duty to maintain the property in a habitable condition is absolute and non-delegable, meaning that such responsibilities cannot be transferred to the tenant under any circumstances. 4. State-Specific Protections and Rights of Tenants

Florida law, under the Florida Residential Landlord and Tenant Act, mandates that landlords maintain rental units in a condition that meets health and safety standards. This obligation includes rectifying any mold contamination or other environmental hazards that may arise due to structural or maintenance failures.

Any attempt to charge tenants for addressing these issues constitutes a breach of the landlords statutory duties.

Final Considerations

The $2,000 charge imposed is clearly unjust, without merit, and lacks any basis in verifiable facts or law.

My conduct as a tenant has been exemplary, always maintaining proper humidity levels and complying with all rules established by the residential complex.

Therefore, I formally request the immediate removal of this charge from my account. I also request an urgent meeting with the mold treatment specialist and the maintenance manager to discuss this matter openly and transparently.

I urge the administration to act with the integrity, ethics, and professionalism expected in these situations, and to rectify this mistake promptly.

I look forward to your prompt and favorable response and the confirmation of the requested meeting.

Sincerely,

Ernesto Alonso

Apartment 4205

Avalon Miramar Park Place Residential

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User's recommendation: I never will pay that’s

Darth V Juv

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Verified Reviewer

Northborough MA Location

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Packages and Mail: We had our mailboxes broken into and mall stolen multiple times. Package room is kept wide open and people steal from their all the time.

Security: Doors for the building are kept open or broken so anyone can walk in.

Was shown by maintenance and told that all security cameras are broken. Avalon will not do anything about that.

Rent Increase: Every time I renew my lease, they up the rent by $500.00 - $750.00. One neighbor had their rent raised to an extra $1000.00. Also, they always add hidden fees to the rent making it a lot more.

Parking: Have to fight for parking or pay for special spots.

Multiple times our cars were egged and toilet papered by teens.

Breaking In: Had a camera set up in my apartment. Maintenance broke in and stole multiple times and even random people broke in and stole. By the way, maintenance has keys to all apartment.

Repair Time: All Maintenance requests and repairs goes either unanswered or in pending for long periods. My window was broken and maintenance taped it.

Took them a full year to repair it after a full year of complaints.

Pets: People would let there pets to roam free in the hallways. These pets will go (bathroom) everywhere. Can smell it in the elevator, hallway, and everywhere else. Have to wait for cleaning team to clean it up.

Money Grab: When you try to move out, they become your worse enemies.

They try to milk every penny from you. Besides them keeping last month rent and security deposit, they will try to sue you or scare you into giving them more for the most random things.

Scam Reviews: It is proven that Review Websites will except payments to promote a company with fake Reviews, and to hide the negative Reviews.

Everyone can tell you that Avalon pays for fake Reviews that builds them up.

In a full sense, there is nothing good about Avalon. Avoid this place, because the stress is not worth it.

View full review
Loss:
$10000
Pros:
  • No pros
Cons:
  • Exist

Preferred solution: Apology

User's recommendation: Avoid at all cost. You will thank me later

Anna W Haa
map-marker Washington, District Of Columbia

Horrible customer service

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On a call with an Avalon Bay person who threatened me! She said that if I didn't pay $493.80 immediately, they would send this small outstanding balance to a collection agency who would harass me every day.

I explained to her that I didn't even know that we had a balance due and she was already threatening me! I told her that this was the first I was hearing about it and that we'd work with the roommate for the payment. Then she checked and saw that they neglected to send me the notification 2 months ago. She didn't apologize for her oversight.

Horrible service and treatment of a customer who paid their high rent for months without ever missing a payment.

Also, the place is a dump - mold and roaches everywhere. Don't rent here!

View full review
Pros:
  • Convenient
Cons:
  • Unclean - mold
  • Rude customer service

Preferred solution: Apology

User's recommendation: Do not rent her

2 comments
Guest

You should have gotten the loser employee's name and job title. She sounds like trouble.

Guest

Which location? There’s mold in the loft apartments?

Are there elevators? Tania

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Anonymous
map-marker Agoura Hills, California

This place charges way too much and does nothing to maintain it

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I requested numerous items to be repaired or removed in my apartment and now I am getting threatening notes about removing my personal property and vehicles someone needs to call me back ASAP please

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User's recommendation: Don’t live in an apartment

Anonymous
map-marker Sarasota, Florida

Run around

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cant get a real person on the phone to resolve an issue, over 2 days, a cumulative of 15-17 hours chasing a ghost to resolve a problem. They took a fee not much but when you add up the many that have experienced the same problem it adds up.

AI, 3rd party, on hold for HOURS . so robed of time and money.

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User's recommendation: beware

MIKE M Bao
map-marker Los Angeles, California

The pool and jacuzzi have not worked together for almost 6 months now!

The pool and jacuzzi have not worked together for almost 6 months now! This has gone too far!

I need someone from Corporate to contact me immediately. I have all of the evidence, app requests.

I moved in because of the pool, jacuzzi, sauna and gym for my health conditions and now neither ever work!!! PLEASE HELP!

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Preferred solution: I WANT THE AMMENITIES TO WORK!!!!!!

Anonymous
map-marker San Jose, California

Issue with management within my community

Yes, I continue to communicate with them regarding me receiving packages and the give me run around or avoid to support me to find a solution.

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Kay W Ixw

Fraudulent and unauthorized charges

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I rented the community room for a baby shower and was fraudulently charged for overage without consent. DO NOT USE THIS SCAM COMPANY.

View full review
Loss:
$200
Cons:
  • Awful

Preferred solution: Full refund

User's recommendation: DO NOT WORK WITH THEM

Beverly T Sey

Little to no elevator service in 2 years!

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Were aware of the elevator issue is all you get. No one has a solution. Too afraid to get tough with the elevator company.

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User's recommendation: Make them show you the elevators in bldg 5

Satish K Qhz

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Verified Reviewer
| map-marker Orlando, Florida

No response from Avalon Eaves management at Pleasanton, CA

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I am an ex-resident (Account#CA019-610-I313-14) of Eaves Pleasanton, CA.

I vacated that community on 31 May, 2022 and have an issue with PGE billing which I am trying to sort out with management of that community.

I have kept many emails so far but none got replied. I am sending emails to both Priorresident@***.com and Amanda_Youngblood@***.com.

There are serious issues with management here and want to escalate this until my emails get reply and my issues are sorted out.

View full review
Loss:
$700
Cons:
  • Poor management and customer service

Preferred solution: Full refund

User's recommendation: Big NO

Desiree S Fhb
map-marker Wharton, New Jersey

Current Resident- Fines, not hot water, no heat, High rent

Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 2
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 3
Avalon Communities - Current Resident- Fines, not hot water, no heat, High rent - Image 4

Since moving into Avalon of Wharton we have had no hot water, no ac and no heat many times of the course of the 2 1/2 years! Currently during Thanksgiving with 3 kids with step and the flu I am five days and counting without hot water!

I requested a vendor be called and the tell me the will call them for Monday! On top of that we are receiving random fine for parking. They are not consistent nor do they have a process. It is at the discretion of the front office staff to add $130 fine when they feel like enforcing the rules of parking.

There is no notice of the date or time or where the vehicle is parked! They have miss charged me many times! When you go to speak to the office staff they about the charge, they do not make eye contact and say it's in your lease, I can charge you. The parking garage is a disgrace and is very embarrassing to being guest through there.

Dog urine, cigarette trash, spills near the garbage can that smell awful. My husband's bud has been stolen. Not once has this community taken responsibility for any faults, but feels free to find me and leave me without necessities like hot water or heat!

I have a 3 bedroom and pay, 2650 a month! This is the most horrible experience I have had.

View full review
Loss:
$800
Cons:
  • All

Preferred solution: Price reduction

User's recommendation: Do not rent here, they j to want money. No one to complain to. It will be the next projects. Weed smell in the hallways.

gerald s Mwc

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Verified Reviewer

Account

amount due still not broken down nor cashiers check reflected in amount due. Please review online due amount.

View full review

Preferred solution: Price reduction

Kimberly I Lnk
map-marker San Jose, California

Application

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I had some issues with the web site but everyone was very kind and responded quickly. Also I had some questions regarding my application and I also got a quick response from the staff at Avalon. Very professional.

Thank you

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Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

Yue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Customer Service

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Avalon Park Crest has the worst leasing office/specialists ever. No one works there really care about the customers.

They don't even treat you with basic manners and respect. One day I was asking for help from the leasing office and I was humiliated and bullied by an agent. She yelled at me and asked me to get out of the office. She didn't even dare to give me her name and the contact info of the manager.

Funny thing was that I finally found the contact info of her manager and filed a complaint, and then I just got no response. I also called the customer service of AvalonBay Community, and no one ever answered or returned my call. Now I understand where the attitude came from -- it's how they run the office. Once they got you as a resident, they no longer care about your rights, and no one gives a damn.

There are tons of apartments around with better customer service with a bit higher rent, but it's worth it. (Plus the maintenance team is really nice, which makes sense because it's a separate system from the management)

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Preferred solution: Apology

User's recommendation: Avoid this place

Jennifer M Mko

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Verified Reviewer
| map-marker Los Angeles, California

To review

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Avalon Communities - To review
Avalon Communities - To review - Image 2

Horrible customer service, maintenance, sanitation etc. need my payment history for my unit 112 sent to corofino5@***.com and a call 805-807-****

View full review
Loss:
$30000
Cons:
  • Does not care about the health and safety of their tenants

Preferred solution: Full refund

User's recommendation: Don’t ever lease at a Avalon

Kristina A Hbl

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Verified Reviewer
| map-marker Woodland Hills, California

Terrible customer service

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My car was broken in in the parking garage of Woodland Hills apartment and I got rental car and hanged my parking card on it . I parked next to my assigned parking for an hour.

The parking next to mine is vacant, its been vacant for over 6 months. My car got towed without even reaching out to me and leaving a note on my car,

View full review
Loss:
$290

Preferred solution: Full refund

About

Summary

AvalonBay Communities, Inc. is a provider of high-quality apartment communities in the high barrier-to-entry markets of the United States. Company develops, redevelops, acquires and manages these types of apartments. San Jose, California; San Francisco; Shelton, Connecticut; Boston, Massachusetts; Chicago, Illinois; Newport Beach, California; New York, New York; Woodbridge, New Jersey; Virginia Beach, Virginia; and Seattle, Washington. Has holds interest in many apartments communities and operates more than 50,000 housing units. AvalonBay works in the Northeast, Mid-Atlantic, Midwest, Pacific Northwest and Northern and Southern California regions. Company started its business in 1978 and it is headquartered in Arlington, VA. AvalonBay also has offices in San Jose, California; San Francisco; Shelton, Connecticut; Boston, Massachusetts; Chicago, Illinois; Newport Beach, California; New York, New York; Woodbridge, New Jersey; Virginia Beach, Virginia; and Seattle, Washington.

Avalon Communities reviews and complaints

Avalon Communities is ranked 239 out of 2524 in Real Estate category

Area Served

USA

Payment Methods

VISA

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